Q&A “Business content”
Updated: July 2025, 9
★Business details★
Briefly, what kind of work do you do?
Our business, in a nutshell, is:
"Solving customer problems through consulting centered on licenses and permits."
Currently,
① Obtaining permits for new business
② Proper operation of permits and differentiation strategies
③ Strategic use of subsidies, etc.
There are many management issues faced by companies, so
Our scope of work is expanding every year.
Figure out what we can do and what we want to do,
We are expanding our business.
Therefore, after joining the company, you will be able to work in a variety of industries, including finance, logistics, hotels, medical equipment, cosmetics, and pharmacies.
In the future, you can specialize in an industry that suits you.
Our work is carried out in-house, so we are not stationed at client companies.
There is no undue stress as the process is carried out in consultation with our in-house team.
What is your business model?
Our business model is as follows.
As the infrastructure of global society,
We work side-by-side with our customers through consulting centered on permits,
Leading customers' businesses and lives to success.
What kind of business do you have top share in?
Since there is no accurate statistical data, this is just an actual value.
Finance, cosmetics, medical equipment, warehousing, transportation, naturalization, visas
Regarding permissions, I think it has the top share.
In addition, like subsidy application agency for solar power generation,
There are some services that only we handle.
How do you decide on your business areas?
“High social needs”
“The timing is right for commercialization.”
“We must be the best (become number one)”
We have decided on the basis of meeting the above three points.
For each social problem,
I am thinking of solving this problem by making it a viable business.
Even if we try to temporarily solve the problem through administrative systems or individual donations,
Since it is difficult to maintain it permanently, it is a win-win relationship for business.
I would like to clear up these social issues.
What is the relationship between social business and licensing consulting?
I will use the example of ``visa agency services for foreigners'', which is one of the pillars of our current business (approximately 3%).
About six years ago, our company did not seriously handle visa services.
This is because there are a lot of false documents, and as a professional, it is difficult to handle such work.
Because you will be stepping into a gray area.
The situation at the time was that many foreigners submitted fake documents and lied on an ad hoc basis in order to obtain a visa.
If I was found out, I would be forced to leave the country.
In such an unstable situation, foreigners can do bad things, but
You may feel like you want to make a lot of money quickly.
Crimes committed by foreigners were often featured in the news.
Under such circumstances, our company says, ``We do not handle any fake documents'' and ``We do not lie.''
I decided to get into it in a serious way.
This was told to me by a customer at the time.
"Please pretend you didn't ask and submit this (fake document)."
"I'm sorry, but I can't pretend I didn't ask.
Even if another agency says it's okay, you should never submit it. You will regret it in the future. ”
I often had conversations like this with my former employees.
``A customer is in trouble and I want to do something about it, so is it okay for me to do something special this time?''
"No. Society doesn't want permission. Put society above the needs of your customers."
“Is it okay if I can’t meet the customer’s wishes?”
``Some customers want to be allowed to lie and want to live with pride without telling a lie.''
There are two feelings. When you determine which feelings are the essence of a person,
You will know which feelings to respond to.
Instead of getting caught up in what's right in front of you, respond to the customer's wishes in a professional manner. ”
Many of our customers told us, ``They don't understand'' and ``I don't know whose side I'm on.''
Some people gave me advice such as ``You should do better'' and ``You're missing out on sales.''
Even so, I have only gone through legitimate methods.
Since then, thanks to the hard work of our employees, the number of customers has increased one by one.
Customers who trusted us continued to refer their friends.
Thanks to this, our company has become a top-class company in the visa agency business.
According to an announcement by the Ministry of Justice, the number of illegal overstayers has been halved as the number of foreign residents increases.
15 people (2008) → 7.5 people (2025)
Our honest efforts are also helping.
The situation has changed completely from when we entered the industry thinking, ``We can't continue like this.''
Do you mainly create documents?
Simple tasks that have become routine will be automated one after another, so
Employees perform tasks that require constant thinking.
My job is to solve business problems for my clients.
I promote clients' commercialization and lead business improvement projects.
Do you have a profitable system?
We are not thinking about creating a profitable system or gaining a more advantageous position than other companies.
For example, being in a position where passive income or entitlement income automatically comes in,
Although it is overwhelmingly advantageous in the short term, I believe it will lead to negligence in the long term.
It can also cause problems for employees in the future.
No matter what the environment, I believe that being able to do my job is the most important thing, and I always aim for that.
Are your customers satisfied?
What we're aiming for is not "satisfaction." "Very satisfied."
After each job is completed, customers complete a satisfaction survey.
Regarding response and speed, the majority of respondents were very satisfied, satisfied, average, and dissatisfied.
We take pride in our high customer satisfaction.
Is it for corporations or individuals?
On a sales basis, about 8% of our sales come from corporations and about 2% from individuals.
For corporations, we mainly provide consulting regarding permits.
For individuals, we handle visa applications and naturalization applications for foreigners.
What industries do your customers mostly work in?
Finance, real estate, logistics, passengers, hotels, cosmetics, medical equipment, construction, etc.
One of our company's strengths is that we serve customers in many industries.
When you are young, you will be in charge of various industries through job rotation.
After your 30s, you gradually narrow down your specialty.
Will you be assigned to the job you want?
Both new graduates and mid-career employees are assigned to positions according to their wishes.
In some cases, such as when the workload is small or there are many applicants, we may not be able to assign you immediately.
It will mostly go as you wish.
One employee will not be a member of one team, but one to three teams.
For example, there are three teams: 3) Finance, XNUMX) Cosmetics, and XNUMX) Visa.
If you are a newcomer, first belong to one team,
After that, we will rotate jobs according to the individual's wishes.
Job rotation is not done periodically, but
This is done fluidly when the number of projects increases.
After one year, many people find that around 1% of their work responsibilities change.
I'm job hunting and haven't narrowed down my industry yet, is that ok?
Because it is involved in many industries,
It is also suitable for people who have not narrowed down their industry at this stage.
Even just the cases we are currently handling,
The fields covered are diverse, including finance, real estate, IT, logistics, passenger services, hotels, travel, medical equipment, cosmetics, and environmental equipment.
After joining the company, gain work experience mainly in the industry you are interested in.
From your 30s, you narrow down your field of expertise and become an expert.
What makes us different from other administrative scrivener offices?
① “Size”
Currently, we are a top-class company in the administrative scrivener industry with 3 offices and around 100 employees.
Typical administrative scriveners often run their own businesses or only handle specific specialized fields.
We handle over 100 types of industries and can provide comprehensive support.
② “We are focusing on recruiting new graduates”
We are focusing on hiring new graduates, and typically hire around 10 people each year.
Recruiting and training human resources who can play an active role in the medium to long term is our biggest investment.
③ “We place importance on the office environment”
By moving into a solid and reliable office building rather than a small multi-tenant building,
We are increasing employee productivity.
What is different about your company compared to foreign consulting companies?
"Recruitment policy"
Foreign-affiliated consulting companies hire human resources who can immediately work,
There are many forms of employment where employees are utilized for a short period of time, but
We envision working together in the medium to long term.
The biggest reason for hiring new graduates rather than mid-career hiring is
This is to acquire a sense of speed as a consultant.
Our company seeks speed that meets global standards.
We are focusing on training new graduates to acquire this sense.
What is the difference between you and a human resources consulting company?
"It's a growing market"
The business we handle is becoming more global and sophisticated year by year.
This is a growing market where demand is increasing as there are many needs to outsource to specialists.
It is difficult to develop human resources in-house for specialized tasks within a company.
The trend of requesting help from experts is likely to continue in the future.
As the number of foreign companies and foreign visitors to Japan increases in the future,
We will establish a consulting field that can also handle negotiations with the government.
Do you have a lot of work?
For teams that have experienced a sudden increase in requests,
Although there may be a temporary shortage of manpower,
We are increasing the number of employees to ensure that each person has an appropriate workload.
When you first join the company, you are often assigned to a team that lacks manpower, so you may feel busy.
What is your work flow like?
Let's explain with a common example.
Companies that are having trouble solving problems (difficult, lack of time)
They email us after being introduced to our company or finding us on our website.
↓
Please visit our office near you for a free consultation. (about 40 minutes)
↓
We explain the key points and costs for problem-solving and receive applications.
↓
carry out work; (Approximately 1 week to 2 years depending on the size of the project)
↓
Task completion, remuneration settlement
Each employee is in charge of about 10 to 20 projects, which are progressing simultaneously.
How do you proceed with your work?
For projects for which we have received an application, we will hold a meeting with our superiors to discuss the policy for carrying out the work.
Therefore, we identified the direction of consulting, concerns, procedures, schedule, etc.
Decide on the policy until the end of the job.
We will proceed as far as we can in the initial stage, and then proceed in cooperation with the customer.
When the situation changes or a problem arises, I consult with my supervisor from time to time.
The practical work will take anywhere from one week to several months.
While maintaining a balance between 1. Thinking carefully on your own and 2. Consulting with the most suitable person,
The key is to get the job done.
What is the achievement rate against the budget?
It varies depending on the team and individual, but
It's about 80-120%.
We revise the budget every month to ensure it is appropriate.
What do you place importance on in your work?
The most important thing is "timing".
It is important to solve problems when customers need it. Even if you provide good support, it is meaningless if it is implemented too late.
How is your relationship with customers?
We strive for win-win relationships with our customers.
A relationship where one party is in a unilaterally superior position will not last forever.
We try not to push each other too hard so that it's good for both of us.
Are you getting closer to the company you want?
We are getting closer step by step,
Currently, we are still a long way from becoming the company we want to be.
We will show applicants as realistic a picture as possible,
I am conscious of not being overestimated, but
After joining the company, there may be times when things don't turn out as you imagined.
Positively accept the shortcomings of the current situation,
We are looking for people who want to work together to make this a great company.
Has the coronavirus pandemic had any impact?
Due to the coronavirus pandemic, accommodation-related business has drastically decreased, and visa business has also decreased by about 3%.
On the other hand, there were also increases in subsidies, medical care, and financial services.
Overall, business volume and sales increased.
After going through the COVID-19 pandemic, I feel that we have been able to identify new needs of our customers.
We were able to increase sales and enhance the value of our business during the COVID-19 crisis.
