What is “empathy consulting”?

Updated: July 2025, 11

What is empathy consulting?
We fully understand the feelings and concerns of our customers, and provide them with the support they truly need.
Consulting services unique to our company.

About “empathy consulting”
I would like to introduce an episode to give you a better idea.

A pregnant Japanese woman came to my office for consultation.
Although I married a Chinese man internationally, I was worried that I could not bring my husband from China to Japan.
Normally, when an international marriage occurs, the foreign husband can stay in Japan for a long period of time with a residence status called a "spouse visa."
However, in order to obtain a spouse visa, there is a requirement that the person be able to earn a living.
In this case, the woman is unemployed because she is pregnant.
My Chinese husband currently works in China and has no job in Japan.

In other words, in Japan, both of them would be unemployed, so their visas would not be granted.

The applicant applied for the application on his own and was denied the application.
I requested permission from an administrative scrivener or lawyer and was refused permission twice more.
I was in a situation where no agency would accept me anymore.
Despairing, he told me his story with tears in his eyes.

During the consultation, the woman repeatedly says, ``It's not possible anymore, right?''
Actually, I would like to receive permission, but I don't want to be hurt any longer by not getting permission, so
Even though I was trying to give up, I felt like I couldn't give up.

I advised her that it would be a good idea to get a regular job after giving birth and then invite her husband to Japan.
The person himself has a strong longing for a family with both parents,
“My husband and I really want to welcome the baby together when the baby is born.”
Is called.

After careful consideration and consulting with his superiors, the person in charge decided to
Given the current situation, I decided to take on the challenge of calling my husband.
This is because I understand how women feel, and I want to respond to those feelings.

The formal issue this time is to have a stable income.
Essentially, it means that you can expect stable income.

In other words, if it can be proven that the couple can live stably after the Chinese husband comes to Japan,
It is possible that it will be allowed.

During the consultation, the person in charge heard that my husband worked at a wet market in China, so
When I come to Japan, I think I might be able to work at a supermarket.
Some supermarkets are short on staff at night and are actively recruiting.

Okay! Right then and there, I connected with her husband via Skype and started working on her resume.
I edited a snapshot provided by a woman and pasted it onto my resume.

Make a list of supermarkets near your home,
On the same day, I mailed my resume to 20 supermarkets.

Three days later, I received a call from one of the supermarkets saying they wanted to interview me.
However, there is no one in Japan.

The person in charge heads to the supermarket where the interview will take place, carrying a laptop.
The store manager, who had a suspicious look on his face when he realized that the person in question had not come,
“Although he is not here, we are connected via Skype, so would it be possible for us to interview online?”
I asked.

Although the interview was not recognized as a formal interview,
By talking with him a little bit, I was able to get a feel for his personality.

From there, the person in charge will demonstrate their negotiating power.
“If I come to Japan and there are no problems with the interview, could I get a letter saying that I will be hired?”
I will further explain this to the store manager who is reluctant to create a written statement.
``The assumption is that there are no problems in the interview, so your company will not be inconvenienced.''

Somehow, I got a copy of the document, and along with the history,
I reapplied to the Immigration Bureau.

The result is permission! !
The woman burst into tears.
The person in charge gave a fist pump.