Updated: July 2025, 5

Support Administrative Scrivener Corporation, SG Consulting Co., Ltd., and Support Holdings Co., Ltd. (hereinafter collectively referred to as "our company"), including our customers, business partners (including partners and outsourced companies), our officers and employees, and job applicants. Protection and proper management of personal information (“personal information” as defined in Article 2, Item 1 of the Act on the Protection of Personal Information; the same shall apply hereinafter) regarding all related parties (hereinafter collectively referred to as “customers, etc.”) We believe that this is an important social responsibility, and have established the following privacy policy to handle personal information appropriately.

1. Regarding compliance with laws and regulations

Our company will comply with the Act on the Protection of Personal Information and other related laws and guidelines, and will handle personal information appropriately in accordance with this policy.

2. Regarding acquisition of personal information

Our company acquires personal information by appropriate and lawful means within the scope necessary for business purposes.

3. Purpose of use of personal information

Our company will use acquired personal information only to the extent necessary to achieve the following purposes of use, and will not use it for any other purpose without the consent of the individual or as required by law. Please note that personal numbers will only be used for purposes stipulated by laws and regulations. 

[purpose of use]

• Solicitation, sales, and provision of our services (performance of business)
• Contacting customers, etc. for after-sales follow-up (including inquiries and payment support)
• Managing transactions with customers, etc. for sending materials, distributing information, conducting surveys, etc.
• To perform payment management and other customer management affairs (including confirmation at the time of transaction)
• For internal marketing, market research, consideration of new services, and service improvement
• To prevent problems and unauthorized use of our services and to prevent their recurrence.
• To improve our website, services, etc.
• To mediate and transfer information to partner companies, etc. based on the consent of the individual.
• For personnel and labor management within our company (including recruitment selection activities, health management of executives and employees, and use as an emergency contact) and related procedures.
• In addition to responding based on laws and regulations, in order to respond to notices, guidance, etc. from administrative agencies, etc.
• To carry out duties incidental to each of the above items.

4. Regarding entrustment of handling of personal information

Regarding the following operations, our company may outsource all or part of the operations to outside parties, and may provide personal information necessary for the execution of the operations to the subcontractor. When outsourcing, we will provide necessary and appropriate supervision of the outsourcing company, including supervision of subcontractors.

• Work that occurs in connection with the execution of our services (mainly management, back office, system work)
• Operations related to printing and shipping documents, etc. to be sent to customers, etc.
• Services related to providing legal, accounting, tax, etc. professional advice and administrative processing, etc.
• Management work related to our company's operations (mainly bookkeeping, input, and application work)
• Operations related to information system operation and maintenance
• Other operations necessary for our business

5. Regarding provision of personal information to third parties

As a general rule, we do not provide personal information of our customers to third parties, unless we have the customer's consent or are required to do so by law. However, in cases where the handling of personal information is outsourced to the extent necessary to achieve the purpose of use, in the case of a merger, etc., and in cases where the handling of personal information is jointly used with a specific party as specified in "6. About joint use of personal information" below. may provide your personal information to parties other than our company without your consent. Please note that we will voluntarily stop using the personal information we hold if we receive a request from the person in question.

6. About joint use of personal information

Our company may jointly use personal information in order to leverage the expertise of each group company and provide services with higher added value.

(1) Items of personal information to be jointly used
Name, address, date of birth, contact information (telephone number, email address, etc.), age, gender, family composition, qualification information, affiliation (workplace/department/title), transaction information (Transaction history and details of transactions with our company), information regarding customers such as transaction needs and inquiry history, information regarding opinions and complaints.

(2) Scope of joint users
Support Administrative Scrivener Corporation / SG Consulting Co., Ltd. / Support Holdings Co., Ltd.

(3) Purpose of use by the person jointly using the information
・To comprehensively propose, provide guidance, and provide optimal products and services that meet the needs of customers, etc.
・For marketing, research, and development of various products and services, etc.
・To carry out management and internal management operations such as group-wide compliance, risk management, personnel and labor management, etc.

(4) Person responsible for managing the personal information
Shinjuku Monolith (Head Office) 163-0925-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 3-1
Support Administrative Scrivener Corporation Representative Employee Tetsuji Suzuki

7. Disclosure/correction of personal information, etc.

If we receive a request from a person or his/her representative to disclose, correct, etc. (correction/addition/deletion), or suspend use of personal information (suspension/deletion), we will provide a copy of the resident's card, etc. After verifying your identity, if we deem it appropriate, we will disclose your personal information to the extent that it does not interfere with our business operations. If we are unable to comply with your request, we will explain the reason to you or your representative. For specific request procedures, please contact "11. Inquiries regarding personal information" below.

8. Regarding security management measures for personal information

Our company will appropriately collect, use, provide, store, and dispose of personal information, and will formulate and comply with internal regulations stipulating matters related to these matters. In addition, we always recognize the importance of protecting personal information, and in order to prevent unauthorized access to personal information, loss, destruction, falsification, leakage, etc. of personal information, we will We will provide education, training, supervision, etc. for employees (including employees of other companies), as well as take reasonable safety control measures. If a problem with safety management measures is confirmed, we will promptly take corrective measures depending on the incident.

9. Regarding the handling of personal information on the website (use of cookies, etc.)

In order to provide better services to our customers, we may obtain and use cookie information, etc. of our customers. Customers can disable cookies by changing their web browser settings. However, if you disable cookies, you may not be able to use some functions of our services.

The website provided by our company uses "Google Analytics", an access analysis tool provided by Google. When Google Analytics is used, based on cookies issued by our company, Google collects, records, and analyzes your browsing history on our website, and we receive the analysis results and understand your access status to our website. The information of customers, etc. collected, recorded, and analyzed by Google Analytics does not include information that identifies specific individuals. In addition, such information is managed by Google in accordance with its privacy policy (※). Customers, etc. can stop the collection of their information by disabling Google Analytics by changing the settings of their web browser.

(*)Details are provided by Google."Information collected from sites and apps that use Google services"
　Use by Google”Please refer to the page etc.

In addition to the above, our company uses services provided by third parties for purposes such as measuring the effectiveness of marketing and advertising, and analyzing access, and to obtain information on the access history and usage status of our customers' websites. , we may use such information by linking and comparing it with personal information held by our company.

10. About personal information protection management system

Our company has established a management system for personal information protection, which is thoroughly operated by all executives and employees, and is regularly reviewed to strive for continuous improvement. In addition, we will establish rules, etc. that executives and employees must comply with, and ensure that they are fully aware of them through appropriate education and training.

11. Contact point for inquiries regarding personal information

Our company will respond appropriately to inquiries, questions, complaints, etc. regarding the handling of personal information. For inquiries, questions, complaints, etc. regarding the handling of personal information, please contact the following contact point.

[Personal information inquiry desk]
Phone number: 03-5325-1355 (Reception hours: 9:00-18:00 on our business days)
Location: Shinjuku Monolith (Head Office), 163-0925-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 3-1
　　　　　　 Support Gyoseishoshi Law Firm

12. others

We will strive to continuously improve this policy and the handling of personal information in order to further ensure the protection of personal information, taking into account changes in social wisdom regarding personal information and technological advances. If this policy is revised, it will be published on our website.

Above

　　　　　　　　[Personal information handling business]
　　　　　　　　　　　Support Gyoseishoshi Law Firm
　　　　　　　　　　　　　(Shinjuku Monolith, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo/Representative Partner: Tetsuji Suzuki)
　　　　　　　　　　　SG Consulting Co., Ltd.
　　　　　　　　　　　　　(Shinjuku Monolith, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo / CEO: Tetsuji Suzuki)
　　　　　　　　　　　Support Holdings Co., Ltd.
　　　　　　　　　　　　　(Dojima Avanza 1F, 6-20-6 Dojima, Kita-ku, Osaka City, Osaka Prefecture/Representative Director Tetsuji Suzuki)